We ship everywhere world-wide. Please note that international orders will have to pay custom fee.
Please allow 1- 3 days for all order processing. Orders are only processed and shipped Monday - Friday, excluding US federal holidays. If you place your order on the weekend, please note the processing doesn't start until the next business day.
Domestic delivery: 1 - 3 days
INTL delivery: 7 - 21 days*
All orders are shipped via USPS unless you have selected another method of shipping at checkout.
*Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.
As soon as your shipment is in the hands of the shipping carrier, we are no longer in control. The carrier does not provide us with different information than they provide you with the tracking number. Please contact the carrier directly if you have any more questions about your shipment.
Unfortunately, we are no longer able to offer pick up. Please place your order regularly through our website and it will be shipped to you.
Returns and exchanges
All sales are final. No returns, exchanges, or cancellations are accepted. We are unable to accommodate planner cover style changes, cancellations or exchanges, as well as any name or shipping address changes after an order has been placed. We do not have the ability to contact shipping companies to correct shipping addresses after the checkout process.
If you have received a damaged/defective item from an order placed in our online shop, please contact us, within 7 days of receipt, with your name, order number, nature of the issue, and attach a photo to your email. We can not process a return for damages if the product has been written in or used.
I have more questions
Our Prosper Planner covers and page layouts are not customizable. We do not have the ability to include personal or company logos on your planner.